DocOrder is the Arizona Health Sciences Library's free, web-based system for ordering and tracking requests for articles, books or audiovisual materials for affiliates of the UA Colleges of Medicine, Nursing, Pharmacy and Public Health and University Medical Center. Non-UA users may use AHSL document delivery services through NLM's Loansome Doc.

Your requests will be filled from:

1. The AHSL print journal collection or
2. Other libraries through Interlibrary Loan (ILL). 
   

DocOrder is only available to current students, staff, and faculty of the Colleges of Medicine, Nursing, Pharmacy and Public Health and University Medical Center (UMC).

Please note: UA faculty and students who are not affiliated with the above Colleges should submit their requests to the University of Arizona Libraries. For more information, please contact the UA Libraries Interlibrary Loan Services.

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At the DocOrder Logon screen and click on "Register in DocOrder". Read and click on the button to agree to the terms of the U.S. Copyright Law.

Complete the registration form, paying particular attention to the required fields, which include: your UA CatCard number, department, personal address, phone numbers, email address etc.

Choose a username & password that will authenticate you to DocOrder and protect the security of your account. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems.

Once you've registered, you can use DocOrder to track the status of requests, edit your account and download article copies that have been delivered electronically. All your personal information is stored in your account and is controlled by you.

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There is no charge for current faculty, staff and students at AHSC and UMC. Surcharges are incurred for extra services such as rush.

*Users will be charged for each request submitted by any means other than DocOrder, including email, fax, or written.

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You are given the following delivery options in your DocOrder Account:

1) electronic: Logon to DocOrder. On the main menu, choose "View/Download Electronically Received Articles ." This will give you a list of all items that you have waiting to view or download. All article copies are delivered in PDF (Portable Document Format) and remain available for 30 days for you to read, print or download. You must have Acrobat Reader installed on your computer before you can open your document. Download the Acrobat Reader from the Adobe Systems, Inc. website for free.

 

• 2) mail:  (For users outside of the Tucson area only) Your requested book will be sent to you via U.S. mail or College of Medicine courier .  A mailing label will be included for return.  Unfortunately AHSL cannot reimburse for return postage. If you are on the Phoenix campus, items can be returned via the courier.
• Information Desk:  Your requested book may be picked up at the Information Desk at AHSL.

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Requests which can be filled from the AHSL collection are processed within 48 hours (Monday-Friday). The Library's Catalog, can be consulted to determine whether an item is held at AHSL.

Requests that must be referred to another library take an average of 3 working days for articles and 10 working days for books.  Some items may be difficult to locate and may take weeks or even months to obtain.  It is advisable to always indicate the time frame in which you must have the material.

If an item is needed more quickly than the normal turnaround times outlined above, RUSH processing may be requested.  Additional charges apply (see cost).  For same day service, it is recommended that you call the Document Delivery office, (520) 626-6840 to determine if your deadline can be met. 

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Acceptable Use Policy

Requests submitted through DocOrder should be in support of University of Arizona academic and curricular needs.

Policy on Multiple DocOrder Requests

DocOrder submissions of over 25 requests at one time will result in slower than normal response times due to limited staffing. It is recommended that requests be prioritized and submitted in priority order. AHSL Document Delivery/Interlibrary Loan Services will process multiple requests over time as quickly as possible but cannot guarantee rush delivery.

Copyright Fees

Copyright fees are applied when the library borrows more than 5 articles from one journal title in a year. Fees range from just a few dollars to over $100 for each article. AHSL will pay up to $25 in copyright fees. Any amount over $25 must be paid by the requester.

Fair Use Policy

DocOrder submissions that exceed what is acceptable under the Fair Use provisions will not be filled. Examples include: multiple articles from a single journal issue and a book chapter that exceeds 10% of the entire book.

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